FOUG

At FOUG, we’re passionate about:

We’re passionate about helping our clients discover possibilities and seize opportunities. We excel at guiding you toward informed decisions and helping you take action for sustainable results. Thanks to our network of loyal partners, we can support you through even the most complex projects.

  • Organizational Transformation
  • Optimizing the customer experience
  • Organizational Design
  • Strategic Thinking
  • Operational excellence
  • Employee Engagement
  • Facilitating meetings and forums

Here are the clients who have put their trust in FOUG.

Whatever challenge you face, we will focus on what works best for you. By using approaches such as appreciative inquiry and service design, we put your employees and customers at the heart of our reflection process.

Organizational Transformation

How do you maintain focus during transitions without exhausting and confusing people? Our approach to change management may differ from what you’re familiar with. We prefer to focus on support during transformation.

For more than 15 years, we have founded our approach on three powerful levers: start, connect and learn. In today’s increasingly complex and fast-paced world, the future begins today.

Bring FOUG on board to:

  • Transform your company culture
  • Improve the customer or user experience
  • Foster participatory and collaborative innovation
  • Implement new business strategies or technologies
  • Restructure multiple departments
  • Review your internal processes

Optimizing the Customer Experience

When developing business solutions, the concept of desirability is key. Customers most often remember what they felt when consuming a product or service rather than its features and functions. We can help you enhance the customer experience and maximize loyalty by accurately identifying your target client, understanding their journey and discovering their moments of truth.

Bring FOUG on board to:

  • Review the customer or user experience
  • Increase customer and employee satisfaction rates
  • Develop a departmental service declaration

Organizational Design

Looking to align business strategies, work organization and employee tasks? We provide support and objectivity with meaningful solutions to improve agility and organizational performance.

Bring FOUG on board to:

  • Reorganize work duties
  • Increase efficiency
  • Implement changes in governance
  • Review processes
  • Foster continuous improvement

Strategic Thinking

We have 25 years of experience facilitating strategic planning efforts. We strive to adapt our approach to ever-changing business environments and mostly to your organization’s culture and needs. We strongly believe that strategic exercises need to be dynamic, engaging and simple.

Bring FOUG on board to:

  • Undertake strategic planning
  • Implement or review your business model
  • Carry out annual planning
  • Prepare an annual report

Operational Excellence

The way your organization operates has a big impact on the customer experience. By clarifying and optimizing your internal processes, roles and responsibilities, performance measures and internal governance, you will be able to better mobilize your employees and, ultimately, offer exceptional service to your customers.

Bring FOUG on board to:

  • Improve your service delivery
  • Implement a culture of continuous improvement
  • Roll out new business strategies or technologies
  • Increase satisfaction rates among customers and employees

Employee Engagement

In the competition for top talent, employee engagement is the most important pillar of your organization. You will be advised on the best approach to mobilize your employees to provide meaning, strengthen relationships of trust and encourage the full contribution of all players.

Bring FOUG on board to:

  • Carry out employee engagement and mobilization initiatives
  • Lead team building (teaming)
  • Optimize the employee and the customer experience
  • Implement collaborative approaches

Facilitating meetings and forums

When you meet with your team, you want to maximize the time invested and leverage collective intelligence to achieve your goals. We have mastered the art of getting groups of all sizes to pool their strengths and diversities in the service of a shared project or vision. FOUG has facilitated more than 3500 meetings and led groups of 3 to 500 participants, in English, in French and also in both languages!

Bring FOUG on board to:

  • Prepare a management or employee forum
  • Organize a team retreat or a team-building activity
  • Plan an intersectoral meeting
  • Foster collaborative or participatory innovation
  • Adopt a collaborative approach (Open Space, World Café, future search, etc.)
  • Develop a design thinking workshop

Approaches and Models

We care about results, while being respectful of the pace of each client and organization. Our recommendations, based on proven methods, are adapted to your unique needs.

We employ the following approaches and tools to serve you:

  • Appreciative Inquiry Approach, since 1998
  • Business Model Generation, since 2013
  • Cultural Transformation, since 2009
  • Design thinking, since 2009
  • Integral Transformation, since 2003
  • Lean Six Sigma since 2012
  • Open Space Technology, since 1989
  • Teaming, since 2015
  • Whole-Scale® Change, Dannemiller Tyson, since 1999
  • Mind Mapping, since 1996
  • Future Search, since 1988
  • World Café, since 2002
  • Art of Hosting, since 2004
  • Theory U, since 2009
  • Viral Change, since 2009
… and many other collaborative approaches for groups of all sizes, custom developed for you.

Contact FOUG now and let us
help you get things moving!