“With great respect for who we are as individuals and as an organization, Jacinthe took us further. After our meetings (well planned, organized, directed and full of pleasant surprises), we were always proud, and sometimes even surprised by what we had accomplished during the coaching sessions.”

“Sonia is a professional, structured visionary and a good listener. She was able to coach us through this extremely important process of laying solid foundations in a constantly changing situation. From start to finish of our process, she was able to maintain focus and channel everyone’s energies into finding winning solutions for a dynamic, high-performance ecosystem involving both in-person and virtual instruction. Sonia, it was a true pleasure to work with you. Your expertise and professionalism combined with your sparkling energy, made a huge contribution to our shared enterprise. Today we can say, ‘Mission accomplished!’ I’m looking forward to working with you again.“

“Jacinthe is infinitely competent, committed, compassionate and amiable. She picked up on our company’s cultural sensitivities and expertly guided the strategic planning exercise of our board of directors.“

“I have worked with Sonia in two different settings. If you need to challenge the status quo, realign your business model toward people, redesign your services and your processes in a time of digital consumption, I strongly recommend Sonia’s process. She runs her workshops efficiently in order to draw out the maximum benefit from a team’s creativity.“

“Jacinthe asks all the right questions, makes us think and always offers solutions adapted to our situation.“

“We called on Sonia to assess our employees’ user experience with our internal IT department. From identifying our needs to presenting the final results and recommendations, we were always guided through a clear, efficient process. A number of concrete recommendations have been applied to improve our service. We won’t hesitate to call on her services to continue the process.“

“I found working with Jacinthe to be a perfect combination of warmth (close to people) and discipline (focused on objectives). Jacinthe and her collaborators encourage us to get out of our comfort zones and explore the meaning that drives us and our sources of energy. She employs a highly structured approach and never loses sight of where we are going.”

“La Cité had the opportunity to conduct a webinar with Sonia Bergevin from FOUG Conseils on customer experience. It was one of the most attended webinars and we received nothing but positive words from the participants. It allowed us to enter her world and make the subject of customer experience accessible to all. The professionalism that came out of this presentation was undeniable.“